Getting Help
Stuck on a feature, or not sure how to get a certain look? Here is where to ask.
Where to Get Help
Section titled “Where to Get Help”SketchUcation Forum (Recommended)
Section titled “SketchUcation Forum (Recommended)”The fastest way to get help is a new topic in the SketchUcation Extensions & Applications Discussions forum. Both the Rayscaper team and experienced users answer there, usually within hours, and your question stays findable for the next user with the same one.
Join the Rayscaper community on Reddit at r/rayscaper. Ask questions, share your renders and see what others make with Rayscaper.
Private Message
Section titled “Private Message”For personal or sensitive questions, send a private message to pixelcruncher on the SketchUcation forum.
Email Support
Section titled “Email Support”Or email your question to [email protected].
Tips for Getting Quick Answers
Section titled “Tips for Getting Quick Answers”- Be specific: instead of “lighting doesn’t work”, say “my HDRI doesn’t light the scene”.
- Describe your goal: what you’re trying to achieve, not only what isn’t working.
- Include your setup: your Rayscaper version, SketchUp version and GPU.
- Add visuals: a screenshot or a screen recording often explains the issue at once.
- Share your scene: if you can, attach a small
.skpfile that shows the question.
Common Topics
Section titled “Common Topics”Before posting, check whether the documentation already answers your question:
- Installation Guide and Quick Start for installing Rayscaper and your first render.
- Manual for every feature.
- FAQ for common questions about installation, licensing and rendering.
A search on the forum may turn up the same question too.